Customer Engagement Representative - Elkhart

Conn-Selmer, Inc. is the leading U.S. manufacturer of musical instruments for student, amateur and professional use encompassing a brand portfolio of Vincent Bach, C.G. Conn, King, Holton, Selmer, Armstrong, Leblanc, Ludwig, Musser, Scherl & Roth; and is also the North American Distributor of Henri Selmer Paris woodwinds, and Yanagisawa saxophones.

Join our team of entrepreneurial leaders, innovative manufacturers and passionate music educators seeking to improve the music industry worldwide. With a focus on quality craftsmanship and superior musical performance, we empower the next generation of talent to make their mark on the future of the world's most-loved musical brands.

We currently have an opening for a Customer Engagement Representative within our Customer Service team. This position will report to the Customer Engagement Manager. This position will be responsible to answer Customer Service calls promptly and in a courteous, professional manner. You will receive and process orders promptly and accurately according to policies in place. This position will also make outgoing calls as needed to support our sales team. This person will be based in our corporate office located in Elkhart, IN. The successful candidate must reside within a commutable distance to Elkhart, IN

Responsibilities
Incoming (external) customer call satisfaction

International Responsibilities

Qualifications

Essential Functions