Quality Specialist - Monroe, North Carolina

Conn-Selmer, Inc. is the leading U.S. manufacturer of musical instruments for student, amateur and professional use encompassing a brand portfolio of Vincent Bach, C.G. Conn, King, Holton, Selmer, Armstrong, Leblanc, Ludwig, Musser, Scherl & Roth; and is also the North American Distributor of Henri Selmer Paris woodwinds, and Yanagisawa saxophones.

Join our team of entrepreneurial leaders, innovative manufacturers and passionate music educators seeking to improve the music industry worldwide. With a focus on quality craftsmanship and superior musical performance, we empower the next generation of talent to make their mark on the future of the world's most-loved musical brands.

We have an opening within our Operations team for a Quality Specialist at our Monroe, North Carolina facility. Our facility is comprised of a dynamic that stems from a deep appreciation for the music industry. As a pioneer in the percussion industry, we have the pleasure of serving the most loyal customer base this industry has. From Iconic artists like Questlove and Ringo Starr to renown retailers like Pro Drum Shop in Hollywood or National Retailers like Guitar Center. Your position on our team will be instrumental to the success and commitments to our partners across the globe. This position reports to the Ludwig General Manager.

Position Overview:
The Monroe Quality Specialist plans and directs activities associated with the development, application, and maintenance of quality standards for manufacturing processes, materials, and products. Additionally, this role manages and communicates QMS data required for corporate purposes and plant improvement actions, communicates with customers and customer service as needed in the handling of quality issues and manages the Return Authorization (RA) process and returns area.

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