Conn-Selmer, Inc. is the leading U.S. manufacturer of musical instruments for student, amateur and professional use encompassing a brand portfolio of Vincent Bach, C.G. Conn, King, Holton, Selmer, Armstrong, Leblanc, Ludwig, Musser, Scherl & Roth; and is also the North American Distributor of Henri Selmer Paris woodwinds, and Yanagisawa saxophones.
Join our team of entrepreneurial leaders, innovative manufacturers and passionate music educators seeking to improve the music industry worldwide. With a focus on quality craftsmanship and superior musical performance, we empower the next generation of talent to make their mark on the future of the world's most-loved musical brands.
We have an opening within our Operations team for a Quality Specialist at our Monroe, North Carolina facility. Our facility is comprised of a dynamic that stems from a deep appreciation for the music industry. As a pioneer in the percussion industry, we have the pleasure of serving the most loyal customer base this industry has. From Iconic artists like Questlove and Ringo Starr to renown retailers like Pro Drum Shop in Hollywood or National Retailers like Guitar Center. Your position on our team will be instrumental to the success and commitments to our partners across the globe. This position reports to the Ludwig General Manager.
The Monroe Quality Specialist plans and directs activities associated with the development, application, and maintenance of quality standards for manufacturing processes, materials, and products. Additionally, this role manages and communicates QMS data required for corporate purposes and plant improvement actions, communicates with customers and customer service as needed in the handling of quality issues and manages the Return Authorization (RA) process and returns area.
Develops and initiates standards and methods for inspection, testing, and evaluation.
Devises sampling procedures and designs and develops forms and instructions for recording, evaluating, and reporting quality and reliability data.
Establishes program to evaluate precision and accuracy of production equipment and testing, measurement, and analytical equipment and facilities.
Develops and implements methods and procedures for disposition of discrepant material and devises methods to assess cost and responsibility as part of validating raw materials and vendor supplied components.
Evaluates manufacturing problems, product problems, and field complaints to determine opportunities for improving manufacturing, product performance, and field service.
Assist in the training of workers engaged in measuring and testing product and tabulating data concerning materials, product, or process quality and reliability. Monitors process control.
Develops and implements gauge and fixture calibration methods and procedures for those instruments that affect quality judgments.
Compiles and writes training material, and conducts training sessions on quality control activities.
Promotes Quality awareness and participates in the solution of any quality problems.
Interacts with different departments to retrieve information regarding quality issues.
Monitors supplier quality performance. Identifies, communicates, and resolves supplier quality issues with help of procurement managers.
Ensures that all the customer requirements are met and the resulting product is the highest quality possible. Interacts with the customers and customer service to resolve product quality issues.
Performs inspections and audits product as needed.
Other duties as assigned by plant manager.
Associates or Bachelors of Science degree in Engineering or related discipline.
A minimum of 2 years Quality Assurance experience in a manufacturing environment.
Implementation or maintenance of ISO / QS 9000 type quality systems.
Self-directed, results driven team player with the ability to work well with different departments.
Strong oral and written communication and interpersonal skills required for interfacing with suppliers and internal manufacturing and production departments.
Successful application and implementation of continuous improvement tools.
Computer proficiency in Microsoft Office and Outlook.
Experience with Lean Manufacturing, 5S and Six Sigma a plus.
Ability to accurately use, understand, and read a variety of measuring tools, gauges, and instruments.
Must be a strong individual contributor with a drive to learn.
Project planning skills.
Requires periods of sedentary work, daily standing and walking on shop floor.
Requires repetitive upper body movement – keyboard and monitor use.
Visual and hearing acuity.
This work requires the following activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed primarily indoors.
May occasionally require exposure to the manufacturing areas where certain areas require the use of personal protective equipment such as safety glasses with side shields, and mandatory hearing protection.